Cancellation Policy

Cancellation Costs 50% of cleaning costs payable for any cancellations within 24 hours. If we arrive to your property and are unable to complete your clean due to no fault of our own, the full cleaning fee is payable. Booking Time Your booking time is an estimated time of arrival. Please allow 15 minutes either-side of your booking time to account for any traffic or related delays. Limitations of Service While we strive to complete all tasks as requested, please be aware that we cannot guarantee that every task will be completed during a one-off clean. The scope of work may be influenced by various factors, including the size of your space, the level of cleanliness required, and the time allocated for the service. Notification of Priorities To help us serve you better, we kindly ask that you notify us in advance of any specific priorities or areas that require special attention. This will allow us to allocate our resources effectively and ensure that your most important cleaning needs are addressed. We appreciate your understanding and cooperation in this matter. Our goal is to provide you with a satisfactory cleaning experience, and your input is invaluable in achieving this. If you have any questions or concerns, please do not hesitate to reach out.

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